Update by user Nov 14, 2012
As I said in my complaint, they really don\'t care about their customers, and I haven\'t heard from them. Do I\'ve just written them off as a place I won\'t go back to. Nor should anyone else!!
Original review posted by user Oct 14, 2012
My wife, daughter, and I just came from a local (1 1/2 miles from my house) restaurant called 'Safari Miles' that we have frequented in the past, where they have a two for one special that runs from Sunday night through Thursday.The special is a choice of entre's; 6oz.
filet, 8oz. sirloin or Fettaccini Alfredo. The dinners come with an appetizer, tonight it was cheese fries, and a choice of 2 of many side dishes. My wife and daughter both ordered the 6oz.
filet (medium) that was on special. I was in the mood for some of their excellent garlic/parmesian wings. To make a long story our dinners came after the appitizer. My daughter almost wretched on the table as she said her steak tasted very much like fish (she hates fish!) I tried it and sure enough it seems the steak must have been grilled on the same space that was just occupied by a fish of some variety.
My wife swapped plates with her and found that her steak also tasted like fish. We told our waitress and she tried to offer an alternative. You can imagine after this episode that my ladies would have nothing else to do with a meal. The waitress offered to take 1/2 of their dinner off the bill.
I asked to speak to the manager. He came out all blustery and told me my wife and daugher had eaten all of the appetizer and sides. I told him I would be more than happy to pay for the Cheese Fries, my wings and the drinks. He told me that I insulted him and his restaurant with our complaint and he would not hear of anything short of this 1/2 off arrangement.
I paid the bill and left. A nice family meal ruined by this arrogant ***. I try to give my money to local vendors whenever possible, but this proves why the big chains like Outback have repeat customers.
If there is EVER an issue with any part of your meal, they make it right or it's free, sometimes you even get a free dessert out of their commitment to make their customers feel like they are special.Needless to say, I will not be back and will make sure all my friends and neighbors know about this episode.
Review about: 2 For 1 Dinner Special.